RepoPrep provides refunds for verified duplicate billing, technical service delivery failures, and unauthorized transactions when submitted within 14 calendar days of the charge date. Because digital AI and computing resources are consumed instantly, voluntary mid-cycle cancellations of actively used plans are non-refundable.
1. Overview
RepoPrep is a digital developer intelligence software-as-a-service (SaaS) platform operated by Sirora Tech. When you purchase a subscription plan (such as Pro Developer or Organization), computing power, cloud storage, AST indexing pipelines, and third-party AI tokens are immediately allocated to your account.
To maintain transparent and fair business practices, we adhere to the specific refund conditions detailed below. All subscription payments are processed securely through our authorized payment partner, Razorpay.
2. Circumstances Eligible for Refund
You may be eligible for a full or partial refund under the following verified circumstances, provided you notify our support team within 14 calendar days of the transaction date:
If a technical glitch or payment gateway retry results in duplicate charges for the same subscription period, the duplicate amount will be promptly and fully refunded.
If persistent and continuous technical outages on RepoPrep infrastructure prevent you from accessing the platform or executing repository intelligence features, and our engineering team cannot resolve the failure within a reasonable support window.
If a transaction was conducted fraudulently or without authorization using your payment credentials, subject to standard fraud verification through Razorpay and your issuing bank.
3. Non-Refundable Circumstances
Refunds will not be issued in the following scenarios:
If you have actively utilized paid tier capabilities during the current billing cycle (e.g., executing repository analyses, generating question banks, conducting AI mock interview sessions, or consuming AI context tokens), charges for that period are non-refundable.
When you cancel a subscription mid-month or mid-year, your plan remains fully active until the pre-paid period end. We do not provide prorated cash refunds for remaining days in a billing cycle.
Failure to utilize your monthly allowance of repository analyses or interview minutes does not entitle the account holder to a refund or retroactive billing adjustment.
Accounts terminated or suspended due to violations of our Terms & Conditions, unauthorized repository scanning, automated scraping, security abuse, or illegal activities forfeit all entitlement to refunds.
4. How to Request a Refund
To submit a refund request for review:
- Visit our official contact portal at repoprep.in/contact.
- Select the Billing & Payment Issue category.
- Provide your authenticated GitHub Username and registered email address.
- Include your Razorpay Payment ID (e.g.,
pay_xxxxxxxxxxxxxx) or invoice number. - Clearly describe the reason for your refund request, including error logs or screenshots if reporting a technical failure.
5. Evaluation & Investigation Process
Upon receipt of your refund request:
- Our billing and technical support teams will review your account telemetry, usage logs, and Razorpay transaction records within 3 to 5 business days.
- You will receive an official email communication stating whether your refund has been approved, partially approved, or denied with specific justification.
6. Payment Processing & Settlement Timelines
Approved refunds are initiated through Razorpay back to the original source payment instrument (credit card, debit card, UPI, or net banking account):
- Processing Time: Once approved, the refund is initiated in Razorpay within 24–48 hours.
- Bank Settlement: Depending on your card issuer or banking institution, funds typically reflect in your account within 5 to 10 business days.
- Currency: Refunds are issued in the original billing currency. RepoPrep is not responsible for international currency conversion fluctuations or foreign transaction fees charged by your bank.
7. Chargebacks & Abuse Prevention
We encourage users to reach out to RepoPrep support directly to resolve billing discrepancies prior to initiating bank chargebacks. Filing unjustified chargebacks or fraudulent disputes may result in immediate account termination and restriction of future service access across our platform.
8. Contact Information
For any billing, invoice, or refund questions, contact our support team: